Shipping policy

Shipping Policy

We ship from Chanhassen, Minnesota. We pack every order ourselves, so your supplies arrive ready for the season.

Where we ship
We currently ship to addresses within the United States, including P.O. boxes (via USPS). We don't ship internationally at this time.

Processing time
Orders ship within [1 to 2] business days (Monday through Friday, excluding holidays). Orders placed after [2 PM Central] or on weekends start processing the next business day. During peak sugaring season (February and March), processing may take an extra day.

Shipping rates
Shipping is calculated at checkout based on your address and the weight of your order, so you always pay the actual carrier rate. 

Carriers and delivery times
We ship with USPS Ground Advantage and UPS Ground. Most orders arrive within 2 to 5 business days after shipping, and Midwest orders are often faster. Delivery times are estimates from the carrier and aren't guaranteed.

Tracking
You'll get a shipping confirmation email with a tracking number as soon as your order ships.

Address changes
Please double-check your shipping address at checkout. If you spot a mistake, email us right away and we'll fix it if the order hasn't shipped yet. We aren't responsible for orders sent to an incorrect address provided at checkout.

Lost or damaged packages
If your package arrives damaged, email us within 7 days of delivery with a photo of the item and the box, and we'll make it right with a replacement or refund. If tracking shows your order delivered but you can't find it, check with neighbors and your local post office, then contact us and we'll help file a claim with the carrier.

Questions?
Email us at info@northstarmaplesupply.com and we'll get back to you within one business day.